Panos Panay did not present at Microsoft’s recent Windows event in New York City—his departure from the titanic technology corporation was announced on September 18; so only three days before an official unveiling of new Surface products. Panay and his (now former) executive colleagues painted a positive picture regarding the move onto pastures new. News reports emerged about an alleged high level hiring by Amazon, with Panay overseeing Alexa and Echo divisions—replacing Dave Limp, SVP of Amazon Devices & Services. A Business Insider report suggests that Microsoft’s former chief product officer was unhappy about budget cuts affecting his Surface division—certain insiders were not surprised when Panay announced his retirement from the big M.
The transfer to Amazon was in the works for a while, according to cited inside sources—Microsoft reportedly implemented a round of major budget cuts and product cancellations that did not sit well with Panay. The Surface department experienced “significant” downscaling, and plans for next-generation Surface Headphones were jettisoned. Business Insider proposed that funds had been reassigned to more important internal ventures—mainly artificial intelligence. Many folks were looking forward to Panay taking the stage in NYC earlier this week, but Brett Ostrum (Corporate Vice President of Surface Devices) ultimately acted as his replacement—with a showcasing of the company’s latest portable Windows devices. Attendees were somewhat surprised to see Microsoft CEO Satya Nadella turn up as well—it is possible that he was added to the roster for “some extra firepower.”
Stuff like this is why I have a lot of trouble buying into a Microsoft ecosystem. It seemed like with the Surface line they were finally starting to stick to something and letting to evolve and build a brand, even if it wasn’t an instant company changing hit. But then new shiny AI comes along and they start making cuts to everything else to fund it, because they’re terrified a missing another major tech shift, like they did with smartphones.
What good is the AI if they don’t have good products to stick it in.
100% agree. Google has the same problem. They are like hyper 5 year olds chasing the next shiny ball that gets their attention and they forget about all the other cool toys they already have. Products take generations to get refined enough for non-early adopters to buy. But way too few products from these companies get a long enough life to get multiple generations
I’ve heard the incentives for Google are all messed up. If an engineer has an idea, they really only get credit if they build a new product around it. That’s why instead of new features, Google just ends up fragmenting their own users or ends up in a never ending birth/death cycle.
Google Wave, for example, had some amazing ideas, but it was basically just an email upgrade. They should have pulled an iMessage with it. If you send a message Gmail to Gmail, it becomes a Wave, otherwise, you send an email. This would have let it get some legs and drove more people to Gmail. Instead, they made it its own invite only thing and it died. Their dozen chat apps are the other better example.
For a while I was following some Microsoft blog where they would show stuff Microsoft is working on. It was so frustrating. They had all this cool stuff that was never going to see the light of day.
Apple seems like one of the few companies they really backs the stuff they release. There have been a few exceptions, but not many. People might give them shit for not innovating enough, but people feel fairly safe buying new Apple products day one, because they aren’t worried about being burned. And when Apple introduces new features they figure out where it fits into their existing lineup and strategy. The whole thing seems much more thoughtful.
They already have tons of products to stick AI in: Microsoft 365. You don’t put AI in hardware products, you integrate it in existing software. Microsoft was never an hardware company, despite having some hardware products. Most of them (Zune, the Nokia partnership, mice and keyboards) have failed
Edit: also XBox (the console) is failing - they sell them at a loss
It’s valuable for Microsoft to have their own line of hardware to help push new software features that require different hardware. They have tried with other OEMs in the past and it hasn’t worked that well. The Surface was their effort to show the industry what direction they had in mind for hardware when they were designing new versions of Windows. If AI will require, or enable, new hardware, having their own hardware division is important.
The article mentioned them cutting the Surface headphones. It doesn’t seem that out there to utilize some AI/ML into headphones, Apple is already doing this with AirPods.
While they may feel they missed the wave of mobile devices, if AI is going to enable new types of devices, Microsoft’s position with OpenAI could give them a huge competitive advantage, but they need an established product line to tie it too. Android is now bigger than Windows. Microsoft365 is primarily used by business users. There is a massive market they’re going to miss, or they will need to partner with someone else to bring things to life. If/when that happens, I can only assume the hardware OEM will be what everyone associates the tech with, not Microsoft… unless the make the branding really obnoxious to the point everyone hates it.
Microsoft is notoriously bad at building brands. The Surface line was one people actually seemed to respect. It’s sad to see they’re going to pull the rug out from under it, but not that surprising.
Edit: also XBox (the console) is failing - they sell them at a loss
I was with you until here, which comes across as wrong or ignorant. That’s the model with console games, the money is in selling everything ELSE. You have to have hardware to do that.
