An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • a4ng3l@lemmy.worldEnglish
    4·
    1 year ago

    Maybe they pay on another metric than by the hour - if they had 1 admin task to handle it would make more sense to use shared capacity / non-dedicated person.